Privacy Policy

Privacy Policy Last Updated: 2 April, 2024

Welcome to the Privacy Policy of Heathrow Special Needs Centre (‘we’, ‘us’, or ‘our’). This policy explains how we handle and process your personal information when you engage with our services (‘Services’), including but not limited to when you:

Concerns or Questions? Understanding your privacy rights and choices is crucial. If you do not agree with our policies and practices, we advise against using our Services. For further inquiries or concerns, please contact us at

Summary of Key Points This summary highlights crucial aspects of our Privacy Policy. More detailed information on each topic is available through linked sections or the table of contents below:

  • What Personal Information We Process Find out what information we collect and process when you use our Services.
  • Sensitive Personal Information We do not process sensitive personal information.
  • Third-Party Information We do not receive any personal information from third parties.
  • Processing Your Information Discover how we use your information for service provision, improvement, security, and legal compliance.
  • Sharing Personal Information Learn about the conditions under which your information may be shared with third parties.
  • Information Safety Understand our measures to protect your information, acknowledging that no security system is infallible.
  • Your Rights Explore the rights you have over your personal information, depending on your location.
  • Exercising Your Rights Find out how to exercise your rights regarding your personal information.

Full Privacy Policy Content To learn more about our data handling practices, review the complete Privacy Policy.

1. What Information Do We Collect?

  • Personal Information You Disclose to Us: We collect personal details such as your name, phone number, and email address when you interact with our Services, such as registering for an event or making an inquiry.
  • Information Automatically Collected: This includes data collected through automated systems as you navigate our Services, like IP addresses, device characteristics, browser details, and usage patterns through cookies and similar technologies.

2. How Do We Process Your Information?

  • Service Delivery: We use your information to fulfill service requests, provide customer support, and manage user accounts.
  • Communication: Information is used to contact you for service-related notices and promotional messages, which you can opt-out of at any time.

3. What Legal Bases Do We Rely On to Process Your Information?

  • Consent: Processing based on your explicit consent for specific purposes such as marketing.
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you.
  • Legal Obligations: Processing necessary to comply with legal requirements.
  • Vital Interests: To protect the crucial interests of users or others in emergencies.

4. When and With Whom Do We Share Your Personal Information?

  • Business Transfers: Your information may be transferred during business deals like mergers or acquisitions.
  • Service Providers: Sharing with companies that provide services on our behalf, such as data analytics (e.g., Google Analytics).

5. Do We Use Cookies and Other Tracking Technologies?

  • We use cookies and similar tracking technologies to collect data that helps us improve your experience with our Services.

6. How Long Do We Keep Your Information?

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. How Do We Keep Your Information Safe?

  • We implement security measures such as encryption, access controls, and secure servers to protect your information from unauthorized access, alteration, or destruction.

8. Do We Collect Information from Minors?

  • We do not knowingly collect personal information from individuals under 18. Parents or guardians can contact us to address data concerns regarding minors.

9. What Are Your Privacy Rights?

  • Depending on your location (e.g., EEA, UK, Switzerland), you may have rights to access, rectify, or erase your personal information, object to processing, and request data portability.

10. Controls for Do-Not-Track Features

  • We currently do not respond to Do-Not-Track signals in browsers or mobile applications as there is no uniform standard for handling these signals.

11. Do We Make Updates to This Notice?

  • This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory changes. The date of the latest revision will be posted at the top of this policy.

12. How Can You Contact Us About This Notice?

13. How Can You Review, Update, or Delete the Data We Collect From You?



Monday, Tuesday, Thursday & Friday's
   - 10am till 12.30pm
Wednesday's 10am till 1.30pm


Heathrow Special Needs Centre, Bath Road, Longford, Middlesex, UB7 0EF



01753 680330


  • Horse Riding
  • Animal Care & Management
  • Horticulture - Gardening
  • Work Experience
  • Not for Profit Tea Room
  • Community Hub
  • Organic Vegetables
  • Sensory Garden
  • Nature Area


  • Free: On site parking
  • Free: Admission to the centre
  • Free: To visit the animals
  • Free: To take part in animal care and farm activities
  • Free: To take part in gardening and horticulture activities
  • Free: Work experience placements

Charity Commision UK Registration Number #1155421 Heathrow Special Needs Centre